Welcome to Freeman Group’s
Train the Trainer Solution
Equip leaders to inspire, educate, and drive performance through training and coaching
Freeman Group’s Foundations™ Workshop
Train the Trainer Workshop: Transform Your Leaders into Expert Coaches
Freeman Group’s Foundations™ – Train the Trainer Workshop is custom-designed, specifically tailored to equip your operation managers and leaders with the skills they need to effectively train, coach, and lead their teams toward achieving your service standards. By focusing on practical, interactive, in-department training skills —not just classroom theory—this workshop empowers leaders to instruct, monitor, and sustain high-quality service delivery.
Empowering leaders, at any level, to drive exceptional service is possible!
In-Person Session Led by Freeman Group
This option is the cornerstone of successful customer service training. Delivered entirely in-person by Freeman Group experts, this program combines the energy of in-person learning with the flexibility to seamlessly integrate into your operational needs, ensuring impactful and customized training for your team.
By the end of the session, your leaders will be able to:
- Plan and organize staff learning within a department.
- Conduct short pieces of on-the-job learning using the Standards of Performance Manuals during a regularly scheduled shift.
- Ensure that all supervision within a department relay the same performance expectations to their staff.
- Coach and correct staff performance in order to maintain the service standards.
In-Person Session Led by Your Leaders
Already have a champion onsite who can take ownership of your training moving forward? We’ll work with your internal leaders to develop the expertise needed for in-house training and the ongoing development of both new and existing managers. Through this route, your brand will become self-sufficient by implementing a fully developed quality service training process, with all the in-house resources necessary to:
- Facilitate and coordinate Foundations™
- Implement a full-service delivery process efficiently
- Adapt training techniques to create and deliver additional management development sessions
- Act as a key resource for senior management, focusing on service delivery across departments
Benefits
Why Your Organization Needs a Train the Trainer Workshop
Ensuring that your leaders are not only skilled in managing teams but also capable of coaching and training in the department, daily, is essential. By the end of our Train the Trainer Workshop, your leaders will gain:
Enhance Leadership Skills
Learn how to plan and organize staff learning within a department and effectively conduct short pieces of on-the-job learning using the Standards of Performance Manuals during a regularly scheduled shift.