Welcome to Freeman Group’s
Customer Experience Training Solutions
Empower your team with tailored customer experience training for lasting results
Freeman Group’s Promises™ Workshop
Customer Experience Training: Empower Your Entire Team to Think Hospitality
Freeman Group’s Promises™ – Customer Experience Training empowers your front line team to deliver on the promises your brand makes, ensuring that each customer interaction reflects your organization’s highest standards.
This custom-designed training builds on essential behavioral training to seamlessly connect your marketing promises with actual service delivery. Through interactive and hands-on learning, participants gain practical skills that directly shape your organization’s customer-focused culture.
Engage your team with a learning experience that goes beyond traditional training and transforms customer interactions into opportunities for loyalty and growth.
In-Person Session Led by Freeman Group
This option is the necessary if your team is looking for sustainable customer service training and coaching within the departments. Delivered entirely in person by Freeman Group experts, this customer experience workshop is designed to facilitate a meaningful shift in service culture. Combining the energy of in-person learning with seamless integration into your operations, it lays the groundwork for cultivating a culture of exceptional hospitality at each property. The ultimate goal is to create a guest experience that not only exceeds expectations but also fosters lasting loyalty.
In-Person Session Led by Your Leaders
Already have an onsite champion ready to lead your training initiatives? We specialize in equipping your internal leaders with the expertise to sustain and expand in-house training efforts. By collaborating with your team, we’ll ensure they can independently deliver quality service training, support ongoing development for both new and seasoned managers, and foster long-term success. This approach enables your brand to achieve self-sufficiency with a robust training infrastructure, empowering your in-house resources to:
- Facilitate and manage Promises™ sessions
- Effectively and consistently communicate the property’s desired service experience to the Managers and Supervisors.
- Train and coach Managers and Supervisors to communicate the property’s service experience to the line staff through ongoing training during the shift.
- Serve as strategic partners to senior leadership, ensuring excellence in service delivery across all departments
Benefits
Why Your Organization Needs Customer Experience Training
Understanding of Your Companies Key Values and Behaviors
Our experts will train your team on how to align their actions with your brand’s core promises to create meaningful connections.
Mastery of Customer Touchpoints
Our experts will ensure your employees learn how each interaction impacts a customer’s journey and perception of your brand and how to identify and optimize touchpoints that influence guest evaluations and memories.
Develop Core Competencies in Team Members
Our experts will enhance your team’s ability to communicate effectively and build meaningful guest relationships.
Strengthen Loyalty and Maximize Asset Value
Your team will learn how to create a culture of hospitality that drives guest loyalty.
Teach Service Recovery Techniques
Our experts will introduce proven procedures for handling service failures and recovering guest relationships.
Empower Teams with Personal and Relational Impact
Your team will discover how their individual behaviors affect the environment and guest perception, guided by our experienced trainers.