New Hotel Opening Training Support
Empower Your Team to Deliver Expectational Service For Long Term Success
Leveraging Custom Solutions for Seamless New Hotel Openings
New Hotel Opening Training Support that integrates coaching, training, and performance measurement directly into your daily operations, preparing your team to meet your brand’s service standards. By embedding these processes across every department, we help your hotel deliver a seamless, unified guest experience from the very first interaction.
Leaders and frontline staff can seamlessly integrate proven, sustainable processes from day one, ensuring consistent service and operational excellence from the start.
You’ve made the strategic investment — now let’s protect it by ensuring your opening is seamless, your teams are prepared, and your brand promise is delivered from day one.
The Benefits
End-to-End Support for a Flawless Hotel Launch
By incorporating Freeman Group’s proven services — from performance standards to leadership training and hands-on coaching and measurement — into your hotel opening plan, we ensure your property launches with fully prepared teams, consistent service, and the confidence to deliver your brand promise from day one.
✔ Service Consistency from Day One
✔ Confident, Capable Leadership
✔ Fast-Tracked Team Readiness
✔ Operational Precision
✔ Higher Guest Satisfaction and Loyalty
✔ Ongoing Performance Improvement
New Hotel Opening Support for a Seamless First Day of Operations
Every new hotel opening comes with hundreds of moving pieces, but success comes down to getting the right systems, people, and processes in place before the first guest walks through the door. That’s why our New Hotel Opening Support includes 12 core services — each designed to prepare your leaders, align your teams, and ensure every department operates at the level your brand demands from day one.
Templates
Define Performance Standards & Brand Expectations
Course
Custom Onboarding & Customer Experience Training
Critical Path
Your Operations
Performance
Measurement
Coaching &
Development
Develop Your Internal
Champions
Culture Workshops
Coaching, & Evaluation
Our New Hotel Opening Clients
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Outside Expertise That Makes All the Difference
Whether your team of newcomers to the field or part of a seasoned internal team, outside support for new hotel openings provides valuable perspectives and essential assistance that can make all the difference.
We believe every team member brings unique strengths, but an external viewpoint allows us to assess attitudes, skills, and knowledge from both experienced and new staff. With this insight, we can develop practical plans to bridge any gaps before your opening, ensuring your team is fully equipped to succeed.
Specialized
Knowledge and
Expertise
Practical,
Innovative
Approaches
Continuous
Learning to
Accelerate Results
Notable Openings
1989
The Mirage
